Truist Mobile Banking App (2024)

FAQs

Why can't I access my Truist account online? ›

If your User ID or Password becomes disabled, contact your administrator about resetting your User ID and Password. For other assistance, call the Truist Contact Center at 844-4TRUIST (844-487-8478).

Some of the technology we use to keep you safe:

Timeout and lock-out features – A timeout feature automatically ends each user session after a period of inactivity. After three unsuccessful logon attempts, online account access is locked.

The pros of banking with Truist Bank include affordable mortgage options, checking accounts with no overdraft fees, and a vast branch and ATM network. The cons of banking with Truist Bank include low savings account interest rates and common bank fees associated with most bank accounts.

Each user must download the Truist Authenticator app from your preferred app store to a mobile device. 2. The first time you sign on to Truist One View, you'll be prompted to register your mobile device. Follow the prompts to scan the code with the camera on your mobile device.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

If you or someone else enters the mobile App PIN three times incorrectly, the device will automatically lock. Your Mobile Banking could also be locked due to not logging in to your Internet Banking service in the last 12 months.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

Truist Financial recorded lower earnings in the second quarter as net interest income dropped and it took significant securities losses from a balance sheet repositioning.

$0 monthly maintenance fee if you: Have any related ¹ Truist personal checking account OR. Maintain a minimum daily ledger balance of $300 ^2, or more OR. Schedule a preauthorized internal transfer of $25 or more per statement cycle OR.

Is Truist Bank safe right now? ›

Truist Bank is also a member of the FDIC, which insures up to $250,000 per account type, per depositor. Yes. Truist is the result of a 2019 merger, but both prior institutions have been around for more than 100 years.

Enable multi-factor authentication. (This is a two-step sign-in process where you'll be asked to verify that it's you through biometric identification or by entering a one-time code you receive through text or email.) Update your contact information to ensure Truist can contact you in case of suspicious activity.

If you are having trouble logging in and need help, please call 844-4TRUIST(###) ###-####. For security reasons, we're unable to reset your account online or by email.

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.

Some of the most common reasons include illegal activity, a court order for unpaid debts or taxes, a clerical error, or because the bank suspects a criminal gained access to your personal information. It can be frustrating to be locked out of your finances without knowing why.

Most anyone can apply to open an account. But it's up to individual banks if they want to let you open an account with them. That means some banks might deny applications from people with a history of unpaid negative balances, involuntary account closures or suspected fraud issues.

If you're a primary or secondary cardholder, you can lock or unlock your card through online or mobile banking, or by calling us: 844-4TRUIST (844-487-8478, opens in new tab)